FAQ
General
Do You Take Reservations?
Slate Cafe is first come, first serve at all of our locations.
How Many Locations Do You Have?
We have locations in Manhattan and Greenwich, CT. For more details, check out our Locations page.
Do You Serve Vegan, Vegetarian, Gluten-Free, or Dairy-Free Options?
Absolutely to all of the above! We offer a wide variety of choices to fit different lifestyles and dietary needs.
Are You Kosher?
No. We’re not a kosher-certified café, but are happy to accommodate special requests.
Do You Have Outdoor Seating?
Yes, most of our locations have outdoor seating when the weather is nice.
Are Animals Allowed?
Only service animals are allowed in store. Non-service animals are welcome to enjoy our outdoor dining options but can't come inside to place their order. You're welcome to call in an order, and we'll bring it outside to you.
Can I Host a Private Event or Book a Large Group?
Yes, we host private events at our Nomad, Midtown, Upper West Side and Greenwich, CT locations. If you’d like to book a private event or a group booking, please reach out to our events team.
Do You Sell Gift Cards?
Yes, we offer digital gift cards and physical gift cards that can be used in-store or online.
What’s Your Policy on Laptop or Tablet Use?
We welcome guests using laptops and tablets at all locations except Upper West Side. To ensure everyone has a chance to enjoy a spot, we ask that you limit your use to 90 minutes during busy times. At our Upper West Side location, we kindly request no laptop use so we can make space for all our guests. Thank you for your understanding.
How Do I Apply for A Job at Your Cafe?
Email your resume to hello@slatecafe.com.
Catering
How Far in Advance Do I Need to Place My Order?
We recommend placing your order at least 24 hours in advance to guarantee your desired selections. Our website allows you to order up to 12 hours in advance. If you need to place an order less than 12 hours in advance, please email us at catering@slatecafe.com.
When Are Catering Deliveries Available?
Every day from 6AM - 6PM. (Just ask if you need an earlier or later delivery!)
Where Do You Deliver?
We deliver anywhere in and around Manhattan and Greenwich, CT, seven days a week. For New York City orders, there is a $50 delivery fee for locations south of Houston, and a $75 fee for outer boroughs.
Delivery from our Greenwich store is complimentary within 3 miles. A $25 fee applies for deliveries 3–5 miles away, and $50 for deliveries 5–10 miles away. Please allow for a 15-minute delivery window on all catering orders.
Can I Pick up My Catering Order at One of The Slate Locations?
Yes, if you choose to pick up your catering order instead of having it delivered, it can be picked up at our Midtown and Greenwich, CT locations.
Is There a Minimum Order Amount for Catering?
Catering delivery orders have a $200 minimum subtotal. However, there is no minimum spend for pickup.
What is Ardesia Kitchen?
Ardesia is our secondary catering menu from Slate Cafe, offering all your favorite café selections with an Italian twist. Explore our rustic, flavorful options, including breakfast, paninis, and much more. We are also happy to combine items from both menus to create a unique, flavorful spread.
What Is Your Cancellation/alteration Policy?
Catering orders must be cancelled at least 24 hours prior to the scheduled delivery or pick-up time to receive a refund. Otherwise, all sales are final. We will do our best to accommodate changes, but cannot guarantee them if requested within 24 hours.
Can Recurring Catering Orders Be Set Up?
Yes, email catering@slatecafe.com and our team will be happy to help.
How Are Catering Orders Packaged?
All catering orders are packaged in paper trays or paper bowls with plastic lids.
Will the Delivery Person Help Set up Or Unwrap My Order?
Of course!
When Do I Pay?
Payment is due in full at the time of order. All orders are subject to a 12.5% administrative fee, which covers delivery, setup, and disposables.
Is There a Recommended Amount for Gratuity?
Gratuity is at your discretion, but most customers choose to add 18-22% gratuity to their order.
Do You Offer Tax Exemption for Tax Exempt Organizations?
Yes. Please email catering@slatecafe.com if you have any questions.